Issue Reporting

Technical Support Request Form

Please describe your issue below, and one of our service representatives will reach out to you as soon as possible

Order Information

Please provide the Order ID and product serial number to register an issue with us

Where did you purchase from?

Order ID

Your order ID should have been provided to you via email when you first purchased with us. E.g. If you purchased direct through Speediance Singapore it would be 4 digit number like 1069. For Shopee it would be like 250211VJGFHT4X

Upload Invoice

Please upload a copy of your invoice

Description of issue

Describe the issue

What troubleshooting steps have you undertaken if any?

Error Code

Input any error code if any

Video Upload

Please upload a video of your issue so that we can help quickly diagnose your issue

Personal Information

Please provide us the name and contact number to get in touch with you

Name

Contact number

Product Serial Number

Your product serial number should be located at the back of your machine

Technical Support Request Form

Order Information

Description of issue

Personal Information

Alert

Please fill all the required fields.

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OTP Verification

OTP Verification